Last Updated: [Insert Date]

Welcome to Comfy Steps Sales Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website boldblockheels.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

Comfy Steps caters to fashion-conscious individuals who value both style and comfort in footwear. Our products range from athletic sneakers to dress shoes, with special collections including animal prints, block heels, and comfort-focused designs.

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Use any automated means to access our site without permission

3. Products and Services

3.1 Product Descriptions

We strive to accurately display our products, including colors and features. However, slight variations may occur due to monitor settings. If you receive a product that significantly differs from its description, please contact us immediately.

3.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Hygiene-Sensitive Items

For health and safety reasons, the following items cannot be returned if opened or used (eligible for exchange only if defective):

  • Dress Sandals
  • Clogs & Mules

4. Orders and Payments

4.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order.

4.2 Pricing

All prices are in USD. We occasionally run promotions like BOGO Free (Buy One Get One Free) which will be clearly marked.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You authorize us to charge the total amount to your selected payment method.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once shipped.

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: DHL/FedEx ($12.95), delivered in 10-15 business days
  • Free Shipping: EMS (free on orders over $50), delivered in 15-25 business days

Delivery times are estimates and may vary based on location and customs processing. We currently ship worldwide except to some Asian and remote areas.

6. Returns and Exchanges

6.1 Return Window

You may return or exchange most items within 15 days of delivery. Items must be:

  • Unworn and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

6.2 Return Process

To initiate a return/exchange:

  1. Contact us at [email protected] within 15 days
  2. Complete our Return/Exchange Request Form
  3. Wait for approval (within 2 business days)
  4. Ship items back using a trackable method

6.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping costs are non-refundable except for defective items.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Limitation of Liability

Comfy Steps Sales Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product.

9. Governing Law

These Terms shall be governed by the laws of the State of New Hampshire, USA, without regard to conflict of law principles.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our site with a new “Last Updated” date. Your continued use of our site constitutes acceptance of the updated Terms.

11. Contact Us

For questions about these Terms or any other matter, please contact our friendly customer service team:

Email: [email protected]
Mail: Comfy Steps Sales Store, 80 Homestead Street, Manchester, US 06042