At Comfy Steps Sales Store, we’re committed to making your shopping experience as smooth and enjoyable as our fashionable footwear. Below you’ll find all the details about our shipping options and hassle-free return process.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping (DHL/FedEx)
– Delivery time: 10-15 business days after shipment
– Flat rate: $12.95 USD
– Recommended for faster delivery
Free Shipping (EMS)
– Delivery time: 15-25 business days after shipment
– Free on orders over $50
– Available worldwide (excluding some Asian and remote areas)
Note: Delivery times are estimates and may vary depending on your location and customs processing.
Easy Returns & Exchanges
We want you to love your Comfy Steps shoes as much as we do! If you’re not completely satisfied, you may return or exchange your purchase within 15 days of receiving your order.
Return Conditions
- Items must be unworn, in original condition with all tags attached
- Original packaging must be included
- Proof of purchase required
Important Hygiene Notice:
For health and safety reasons, we cannot accept returns on the following items (eligible for exchange only if defective):
- Dress Sandals (due to direct foot contact)
- Clogs & Mules (due to direct foot contact)
How to Return or Exchange
- Contact us at [email protected] within 15 days of receiving your order
- Complete our Return/Exchange Request Form (template provided below)
- Wait for approval – we’ll respond within 2 business days with return instructions
- Package your item(s) securely in the original packaging
- Ship the item(s) back to our warehouse using a trackable method
Return/Exchange Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Comfy Steps Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
– Product Name: [Product Name]
– Size/Color: [Size/Color]
– Reason for Return/Exchange: [Please specify]
Please let me know the next steps to complete this process.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
Refund Process
Once we receive and inspect your returned item(s):
- Refunds are processed within 5-7 business days
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping costs are non-refundable (except for defective items)
Exchange Process
- We’ll ship your replacement once we receive your return
- For higher-value items: you’ll need to pay the difference
- For lower-value items: we’ll refund the difference
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We strongly recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.
Need Help?
Our friendly customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.
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Comfy Steps Sales Store
80 Homestead Street, Manchester, US 06042