At Comfy Steps Sales Store, we want you to be completely satisfied with your purchase of our fashionable and comfortable footwear. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, in original condition with all tags attached
  • Items must be in their original packaging
  • A proof of purchase must be provided

Note: For hygiene reasons, we cannot accept returns on the following items:

  • Dress Sandals (due to direct foot contact)
  • Clogs & Mules (due to direct foot contact)

These items are only eligible for exchange if defective.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Complete the Return/Exchange Request Form (template provided below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item(s) securely in the original packaging
  5. Ship the item(s) back to our warehouse using a trackable shipping method

Return/Exchange Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Comfy Steps Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [Product Name] – Size/Color: [Size/Color] – Reason for Return/Exchange: [Please specify] Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Process

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except in cases of defective items)

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the new item is of higher value, you’ll need to pay the difference
  • If the new item is of lower value, we’ll refund the difference

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.