Welcome to Comfy Steps Sales Store! We’ve compiled answers to common questions about our stylish yet comfortable footwear collection. Whether you’re curious about sizing, shipping, or returns, you’ll find the information you need below.

Product Questions

What types of shoes do you offer?
We specialize in fashionable yet comfortable footwear including:
  • Trendy styles (Animal Print, Black & White, Block Heels)
  • Casual options (Boat Shoes, Clogs & Mules, Fashion Sneakers)
  • Performance footwear (Athletic & Sneakers, Classic Running, Cross Training)
  • Dress shoes (Court Sneakers, Dress Sandals, Dress Shoes)
Our collection balances current fashion trends with all-day comfort.
How do I choose the right size?
Our shoes generally run true to size. For optimal fit:
  • Measure your feet at the end of the day when they’re largest
  • Refer to our detailed size chart (available on each product page)
  • Consider going half-size up for athletic styles if you prefer roomier fit
Remember you have 15 days to exchange if sizing isn’t perfect!
Do you offer wide width options?
Many of our comfort-focused styles naturally accommodate wider feet. Look for “Comfort” tagged items or contact our customer service at [email protected] for specific recommendations.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
What does “BOGO Free” mean?
During special promotions, Buy One Get One Free offers let you receive a second pair of equal or lesser value at no additional cost. Terms apply – see promotion details for eligibility.

Shipping & Delivery

Where do you ship?
We ship worldwide except to some remote areas and parts of Asia. Contact us at [email protected] if you’re unsure about delivery to your location.
What are my shipping options?
Standard Shipping ($12.95): 10-15 days via DHL/FedEx
Free Shipping: 15-25 days via EMS for orders over $50

Processing takes 1-2 business days (may extend during sales events).
Will I pay customs fees?
International customers may be responsible for duties/taxes based on local regulations. These aren’t included in your order total and will be collected by the carrier if applicable.

Returns & Exchanges

What’s your return policy?
We offer 15-day hassle-free returns from delivery date:
  • Items must be unworn with original packaging
  • Return shipping is customer’s responsibility
  • Refunds process within 5-7 business days after we receive returns
Email [email protected] to initiate returns.
Can I exchange for a different size/color?
Absolutely! Contact us within 15 days of receipt. Exchanges are subject to availability – we’ll help you find the perfect fit.

Customer Service

How do I contact customer service?
Email us anytime at [email protected]. Our US-based team typically responds within 24 hours.
Where is your company located?
Our headquarters is at 80 Homestead Street, Manchester, US 06042. All orders ship from this location.

Still have questions? We’re happy to help! Reach out to our friendly customer service team and we’ll ensure your Comfy Steps experience is as comfortable as our shoes.